Privacy Policy

CELÉSTE ARTESANO LEGAL GOVERNANCE

PRIVACY & DATA PROTECTION POLICY

Effective Date: August 2026

At Celeste Artesano, safeguarding the confidentiality and integrity of your information is fundamental to our service standard. This policy details our precise methods for capturing, processing, and safeguarding your personal details across our tableware and living collections—encompassing Dinner Sets, Complete Tea Sets, Cups & Saucers, Mugs, Platters, Table Linens, Napkin Rings, and Tea Coasters.

01

Information We Collect

To process orders smoothly and provide reliable post-purchase care, we collect essential operational data:


Customer Contact Identifiers

Full legal name, destination shipping details, billing records, primary phone number, and account email submitted at checkout.


Transaction & Selection Logs

Itemized logs of ordered dinner sets, drinkware, and table accessories alongside gateway authentication tokens.


Mandatory Unboxing Video Media

Continuous parcel box-opening video recordings submitted within 24 hours of delivery to substantiate breakable transit claims.


Session & Device Analytics

IP network addresses, operating software, browser fingerprints, and navigation flow recorded via session cookies.

02

How Your Information Is Used

Your personal details are processed strictly for legitimate commerce and customer service requirements:


Order Fulfillment & Fragile Handling: Directing tailored multi-tier protective packaging and verified dispatch straight to your location.

Dispatch & Milestone Alerts: Generating instant tracking URLs, electronic tax invoices, and proactive customer support notifications.

Breakage Claim Verification: Reviewing mandatory box-opening videos to approve replacements for damage reported within 1 day (24 hours) of delivery.

Platform Integrity & Risk Mitigation: Monitoring checkout requests to block fraudulent payment attempts and unauthorized account access.
03

Breakable Article Policy & Video Verification

Because delicate ceramic, glass, and stoneware products require specialized care during shipping, any item damaged or broken during transit is subject to strict reporting guidelines:


Mandatory 24-Hour (1 Day) Reporting Window: Any transit breakage, cracking, or damage must be officially reported to our support team within 1 day (24 hours) of parcel delivery.

Compulsory Box-Opening Video: An uncut, continuous video recorded starting from the sealed outer package up to the unpacking of the broken article is strictly mandatory to process replacement claims. Claims without a continuous unboxing video cannot be entertained.
VIDEO PRIVACY & CONFIDENTIALITY GUARANTEE

All unboxing video recordings and damage photographs submitted by customers are accessed strictly by our internal Quality Assurance & Claims verification team. This media is kept confidential, encrypted securely, and will never be shared publicly, distributed to third parties, or used for marketing without explicit written consent.

04

Data Sharing & Third-Party Disclosure

We never sell, lease, or monetize customer identity files. Critical data points are disclosed exclusively to verified operational providers:


Logistics & Express Couriers: Certified freight networks receive recipient contact details and location strictly for package handover.

Encrypted Payment Gateways: Transactions route directly through PCI-DSS 256-bit encrypted channels; we never store raw debit or credit card data.

Judicial & Regulatory Authorities: Released solely when mandated by established legal procedures or lawful government warrants.
05

Data Retention & Customer Rights

We retain purchase records solely to uphold warranty obligations, maintain tax compliance, and settle operational claims. As our patron, you maintain complete jurisdiction over your records:


Data Rectification: Request rapid updates or corrections to outdated account profiles and shipping destinations.

Account Purge: Submit an explicit request to permanently erase your profile and direct marketing records from our servers.

Communication Preferences: Unsubscribe from seasonal launch notices and newsletters at any moment via the unsubscribe link in every dispatch.
06

Customer Privacy & Claims Contact

To report broken item claims within 24 hours (with your unboxing video) or for any data privacy inquiries, contact our team immediately:

Registered Office A-12, near Lavanya Banquet, Wazirpur Industrial Area, New Delhi, 110052
Claims & Support Email sale@celesteartesano.com
Concierge Helpline +91 92110 73989